Tahl?lu kull?yati al-jaudah al-id?r?yah (TQM) li al-‘amal?y?ti al-id?r?yati al-tasyg?l?yati f? daurah al-lugah al-arabiyah al-Azh?r Pare

Authors

  • Septi Wahyuni Uin Maulana Malik Ibrahim Malang
  • Yuana Maulidi Uin Maulana Malik Ibrahim Malang
  • Muhammad Maftuh Fauzi Uin Maulana Malik Ibrahim Malang

DOI:

https://doi.org/10.35719/jlic.v2i1.45

Keywords:

كلية الجودة الإدارية, الإدارة التشغيلية, Total Quality Management, Operational management, Arabic Language Course

Abstract

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The changes within globalization are very dynamic and difficult to be predicted. For this reason it requires an organization or institution to provide maximum service. In this, Indonesia should be prepared for different strategies in various working areas. One of them is the implementation of Integrated Quality Management or also known as Total Quality Management (TQM). There are many key terms related to the study of Total Quality Management such as joint improvement and quality improvement i.e. continuous quality improvement. In this research, the researcher focuses on how to analyze Total Quality Management (TQM) in operational management witihin the Arabic language course Al-Azhar. This study aimed to determine the extent of applying TQM in the Al-Azhar course in improving the quality of students. This study implemented the qualitative research. To collect data, the researcher used interviews, notes, field notes, and documentation which includes personal documents, official documents, and data sources. The results of this study suggested that the floral cycle Barry carried out the total quality management in some of these ways such as; first, the customer value strategy, providing value to customers including product characteristics, delivery methods, and services; secondly, the organizational systems theory, focusing on providing value to customers; third, the theory of quality improvement, emphasizing on how to deal with the constantly changing external environment, especially the changing tastes of customers.

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Published

2021-06-30

How to Cite

Wahyuni, S., Maulidi, Y., & Fauzi, M. M. . (2021). Tahl?lu kull?yati al-jaudah al-id?r?yah (TQM) li al-‘amal?y?ti al-id?r?yati al-tasyg?l?yati f? daurah al-lugah al-arabiyah al-Azh?r Pare. Journal of Language Intelligence and Culture, 2(1), 68–92. https://doi.org/10.35719/jlic.v2i1.45